State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

Login
Login ID   (Case Sensitive) 
Password    (Case Sensitive)
 







News, Events and Announcements
Event  1) PCP IS NOW OPEN 
From  Tuesday, April 17, 2018 
To  Monday, April 23, 2018 
Details  PCP IS OPEN FOR CURRENT BILLING FOR DOS FEBRUARY 25, THRU APRIL 7, 2018. IT IS ALSO OPEN FOR LATE BILLS AND ADJUSTMENTS FOR DOS JANUARY 7, 2018 THRU FEBRUARY 24, 2018. IT WILL BE CLOSED TUESDAY MORNING, APRIL 24, 2018 TO LOAD CALENDARS FROM APRIL 8, THRU APRIL 14, 2018.

IT SHOULD BE AVAILABLE AGAIN BY NOON ON THE 24TH.

THE PCP Billing and TNCare Payment Schedule is available at http://tn.gov/didd/article/pcp-billing-and-tncare-payment-schedule

ALL BILLING, PAYMENT, AND PCP ACCESS QUESTIONS SHOULD BE SENT TO DIDD_Billing.ACR@tn.gov PLEASE INCLUDE ALL PERTINENT INFORMATION INCLUDING AGENCY NAME, REGION, SERVICE INDIVIDUALS NAME AND SS#, SERVICE AND DATES OF SERVICE SO THAT WE MAY SERVE YOU MORE EFFICIENTLY. 
 
Event  PASSWORD SUPPORT IS NOT AVAILABLE WEEKENDS OR HOLIDAYS 
From  Thursday, February 15, 2018 
To  Thursday, February 28, 2019 
Details PASSWORD SUPPORT IS AVAILABLE DURING NORMAL BUSINESS HOURS MONDAY THRU FRIDAY 7:00 AM TO 4:00 PM, CST. PASSWORD SUPPORT IS NOT AVAILABLE ON HOLIDAYS OR WEEKENDS.

WE APOLOGIZE FOR ANY INCONVIENENCE.

DIDD OBS RECOMMENDS USING BEST PRACTICE OF ENTERING BILLING AS SOON AS DOCUMENTATION IS AVAILABLE TO AVOID UNFORESEEN COMPLICATIONS.

PLEASE BE AWARE THAT STATE OFFICES WILL BE CLOSED FRIDAY, MARCH 30TH. PASSWORD SUPPORT WILL NOT BE AVAILABLE.

 
 
Event  BILLING TIMEFRAME 
From  Thursday, May 25, 2017 
To  Thursday, February 28, 2019 
Details  Providers are given an approximate 13 week window in which to bill. All billing is to be completed by providers during the 13 week timeframe that the PCP calendars are open to providers for those dates of service. The PCP login screen notes those dates.

THE PCP Billing and TNCare Payment Schedule is available at http://tn.gov/didd/article/pcp-billing-and-tncare-payment-schedule
We encourage providers to reconcile their payments against verified billing in a timely manner to ensure that issues such as missing days and errors are apparent in time for the provider to make the corrections in PCP before that timeframe is closed.  
 
Event  FOR ALL PCP ACCESS AND ISSUES PLEASE EMAIL DIDD_Billing.ACR@tn.gov 
From  Sunday, January 1, 2017 
To  Monday, December 31, 2018 
Details FOR ALL PCP ACCESS, PCP ISSUES, AND PAYMENT ISSUES INCLUDING WAIVER SERVICES, PATIENT LIABILITY AND FINGERPRINT/BACKGROUND PAYMENTS PLEASE EMAIL DIDD_Billing.ACR@tn.gov

PASSWORDS MUST HAVE THE FOLLOWING CHARACTERISTICS

- Must be 8-10 characters long.
- Must contain at least one number, one upper case and one lower case letter, and one special character (a character that appears above a number on a key on the keyboard).
- Must not be a password the user has previously used in PCP in the past.
- Must not be in any way associated with the name or location of the Provider or the individual's name or initials.
- Must not contain sequential letters or numbers such as 123456789 or abcdefgh.
- Must not be a real name or word found in a dictionary.

Using assigned or shared passwords is strictly prohibited.

PASSWORDS MUST BE UNIQUE, THE SAME PASSWORD CANNOT BE USED IN A DIFFERENT REGION OR ON A DIFFERENT ACCOUNT. YOU MAY NOT SIMPLY ALTER THE PASSWORD WITH A W,E, OR M, 1, 2 etc. OR ANY FORM OF THE AGENCY NAME OR NUMBER. WHEN PROMPTED TO CHANGE THE PASSWORD THE OLD PASSWORD MAY NOT BE KEPT.

Changing the password back to the default password (the one given when the account is set up) or any previous password is strictly prohibited.

WORDS, NAMES OR INITIALS are not to be used in passwords. Passwords shall not be names of persons or places; they shall not be words that can be found in a dictionary.


Each user must have their own login ID (their email address) and create their own UNIQUE password. A PCP user may never share the login ID, email address, or password with anyone else.

DO NOT UNDER ANY CIRCUMSTANCES USE ANOTHER PERSON'S LOGON

THE PROVIDER MUST NOTIFY DIDD IMMEDIATELY AT DIDD_Billing.ACR@tn.gov OF A CHANGE IN PERSONNELL.

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers

THIS SYSTEM CONTAINS PROTECTED INFORMATION.

Please remember to designate a Supervisor to have access to the adjustment/late bill module. There may only be one supervisor per agency.
 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403