State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

Login
Login ID   (Case Sensitive) 
Password    (Case Sensitive)
 







News, Events and Announcements
Event  PCP IS CURRENTLY CLOSED 
From  Tuesday, February 19, 2019 
To  Wednesday, February 20, 2019 
Details  PCP IS CLOSED FOR MAINTENANCE. YOUR PASSWORD WILL NOT WORK. PCP SHOULD REOPEN LATER TODAY.

PLEASE EMAIL DIDD_Billing.ACR@tn.gov regarding ALL PAYMENT ISSUES INCLUDING WAIVER, PATIENT LIABILITY REIMBURSEMENTS AND FINGERPRINT/BACKGROUND CHECK REIMBURSEMENTS.

FINGERPRINT/BACKGROUND CHECK INVOICES may be submitted to DIDD_Business.Services@tn.gov for processing. The form for submitting these invoices is available on the DIDD website under Provider - Forms and Tools - Office of Business Services or
http://tn.gov/assets/entities/didd/attachments/0470_-_Background_Reimbursement_Form.pdf 
 
Event  PROVIDER BACKGROUND & FINGERPRINT REIMBURSEMENTS 
From  Friday, February 1, 2019 
To  Sunday, March 31, 2019 
Details Provider Background Reimbursements are being delayed from processing while DIDD addresses a system issue related to these reimbursements. We will provide updated information with anticipated payment date when the system issue is resolved.

Please submit any billing & payments issues or questions to DIDD_Billing.ACR@tn.gov Please include the agency name and 5 digit ID number in the subject line.  
 
Event  ANCILLARY BILLING (A or X in Cost Center) 
From  Tuesday, September 12, 2017 
To  Tuesday, April 30, 2019 
Details  These services should not be billed by provider agencies.
ALL PAYMENT QUESTIONS SHOULD BE SENT TO DIDD_Billing.ACR@tn.gov.

FINGERPRINTS/BACKGROUND CHECK INVOICES should be emailed to DIDD_Business.Services@tn.gov for processing. Forms for these are available at: http://tn.gov/assets/entities/didd/attachments/Background_Reimburse_Form_and_Instructions.pdf

Dental Claims should be sent to your regional office for processing.

Ancillaries should be sent to your regional office for review within the 13 week billing deadlines for all billing. They will forward them on to Central Office for billing. PROVIDERS ARE NOT TO BILL ANCILLARIES IN PCP!

Questions related to Ancillaries should be sent to your regional office.

ALL PAYMENT QUESTIONS SHOULD BE SENT TO DIDD_Billing.ACR@tn.gov. 
 
Event  BILLING TIMEFRAME 
From  Friday, May 11, 2018 
To  Friday, July 31, 2020 
Details Providers are given an approximate 13 week window in which to bill. All billing is to be completed by providers during the 13 week timeframe that the PCP calendars are open to providers for those dates of service. The PCP login screen notes those dates.

THE PCP Billing and TNCare Payment Schedule is available at http://tn.gov/didd/article/pcp-billing-and-tncare-payment-schedule
We encourage providers to reconcile their payments against verified billing in a timely manner to ensure that issues such as missing days and errors are apparent in time for the provider to make the corrections in PCP before that timeframe is closed.  
 
Event  FOR ALL PCP ACCESS AND ISSUES PLEASE EMAIL DIDD_Billing.ACR@tn.gov 
From  Monday, October 8, 2018 
To  Sunday, October 31, 2021 
Details  FOR ALL PCP ACCESS, PCP ISSUES, AND PAYMENT ISSUES INCLUDING WAIVER SERVICES, PATIENT LIABILITY AND FINGERPRINT/BACKGROUND PAYMENTS PLEASE EMAIL DIDD_Billing.ACR@tn.gov


THERE MAY BE ONLY ONE LOGIN PER AGENCY DESIGNATED AS SUPERVISOR

PASSWORDS MUST HAVE THE FOLLOWING CHARACTERISTICS

- Must be 8-10 characters long.
- Must contain at least one number, one upper case and one lower case letter, and one special character (a character that appears above a number on a key on the keyboard).
- Must not be a password the user has previously used in PCP in the past.
- Must not be in any way associated with the name or location of the Provider or the individual's name or initials.
- Must not contain sequential letters or numbers such as 123456789 or abcdefgh.
- Must not be a real name or word found in a dictionary.

Using assigned or shared passwords is strictly prohibited.

PASSWORDS MUST BE UNIQUE, THE SAME PASSWORD CANNOT BE USED IN A DIFFERENT REGION OR ON A DIFFERENT ACCOUNT. YOU MAY NOT SIMPLY ALTER THE PASSWORD WITH A W,E, OR M, 1, 2 etc. OR ANY FORM OF THE AGENCY NAME OR NUMBER. WHEN PROMPTED TO CHANGE THE PASSWORD THE OLD PASSWORD MAY NOT BE KEPT.

Changing the password back to the default password (the one given when the account is set up) or any previous password is strictly prohibited.

WORDS, NAMES OR INITIALS are not to be used in passwords. Passwords shall not be names of persons or places; they shall not be words that can be found in a dictionary.


Each user must have their own login ID (their email address) and create their own UNIQUE password. A PCP user may never share the login ID, email address, or password with anyone else.

DO NOT UNDER ANY CIRCUMSTANCES USE ANOTHER PERSON'S LOGON

THE PROVIDER MUST NOTIFY DIDD IMMEDIATELY AT DIDD_Billing.ACR@tn.gov OF A CHANGE IN PERSONNELL.

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers

THIS SYSTEM CONTAINS PROTECTED INFORMATION.

Please remember to designate a Supervisor to have access to the adjustment/late bill module. There may only be one supervisor per agency.
 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403