State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

Login

Login ID
  (Case Sensitive) 
Password 
  (Case Sensitive) 
 







News, Events and Announcements
Event  PCP IS CURRENTLY CLOSED 
From  Tuesday, June 2, 2020 
To  Wednesday, June 3, 2020 
Details  PCP IS CLOSED FOR MAINTENANCE. YOUR PASSWORD WILL NOT WORK. PCP SHOULD REOPEN LATER TODAY.

DO NOT UNDER ANY CIRCUMSTANCES USE ANOTHER PERSON'S LOGON
USER ACCOUNTS ARE SPECIFIC TO EACH USER AND MAY NOT BE SHARED. ONLY ONE USER PER AGENCY MAY BE DESIGNATED AS SUPERVISOR. THE NUMBER OF STAFF DESIGNATIONS PERMITTED IS NOT LIMITED BUT SHOULD BE CAREFULLY BASED ON NEED. ACCESS TO THE SYSTEM SHOULD ONLY BE REQUESTED FOR STAFF THAT WILL ACTIVELY ENTER BILLING.

PLEASE EMAIL DIDD_Billing.ACR@tn.gov regarding ALL PAYMENT ISSUES INCLUDING WAIVER, PATIENT LIABILITY REIMBURSEMENTS AND FINGERPRINT/BACKGROUND CHECK REIMBURSEMENTS.

FINGERPRINT/BACKGROUND CHECK INVOICES may be submitted to DIDD_Business.Services@tn.gov for processing. The form for submitting these invoices is available on the DIDD website under Provider - Forms and Tools - Office of Business Services or
http://tn.gov/assets/entities/didd/attachments/0470_-_Background_Reimbursement_Form.pdf 
 
Event  FOR ALL PCP ACCESS AND ISSUES PLEASE EMAIL DIDD_Billing.ACR@tn.gov 
From  Monday, October 8, 2018 
To  Wednesday, June 30, 2021 
Details FOR ALL PCP ACCESS, PCP ISSUES, AND PAYMENT ISSUES INCLUDING WAIVER SERVICES, PATIENT LIABILITY AND FINGERPRINT/BACKGROUND PAYMENTS PLEASE EMAIL DIDD_Billing.ACR@tn.gov

THERE MAY BE ONLY ONE LOGIN PER AGENCY DESIGNATED AS SUPERVISOR

Please consider the protected information that resides in PCP. Every login ID is an opportunity for a hacker to gain access. Truly, the only reason to be in PCP should be to enter billing. Please evaluate the need against the risk before submitting read only requests or staff requests for occasional users.

REMEMBER TO PERFORM DUE DILLIGENCE IN KEEPING THE INFORMATION IN PCP SECURE. YOUR PASSWORD AND LOGIN MUST NOT BE SHARED.

PLEASE EMAIL DIDD_Billing.ACR@tn.gov FROM THE USER ACCOUNT FOR PASSWORD ISSUES. INCLUDE THE NAME OF THE AGENCY AND PASSWORD RESET IN THE SUBJECT LINE.


A PASSWORD MUST HAVE THE FOLLOWING CHARACTERISTICS

- Must be 8-10 characters long.
- Must contain at least one number, one upper case and one lower case letter, and one special character (a character that appears above a number on a key on the keyboard).
- Must not be a password the user has previously used in PCP in the past.
- Must not be in any way associated with the name or location of the Provider or the individual's name or initials.
- Must not contain sequential letters or numbers such as 123456789 or abcdefgh.
- Must not be a real name or word found in a dictionary.

Using an assigned or shared password is strictly prohibited.

PASSWORDS MUST BE UNIQUE, THE SAME PASSWORD CANNOT BE USED IN A DIFFERENT REGION OR ON A DIFFERENT ACCOUNT. YOU MAY NOT SIMPLY ALTER THE PASSWORD WITH A W,E, OR M, 1, 2 etc. OR ANY FORM OF THE AGENCY NAME OR NUMBER. WHEN PROMPTED TO CHANGE THE PASSWORD THE OLD PASSWORD MAY NOT BE KEPT.

Changing the password back to the default password (the one given when the account is set up) or any previous password is strictly prohibited.

WORDS, NAMES OR INITIALS are not to be used in passwords. Passwords shall not be names of persons or places; they shall not be words that can be found in a dictionary.


Each user must have their own login ID (their email address) and create their own UNIQUE password. A PCP user may never share the login ID, email address, or password with anyone else.

DO NOT UNDER ANY CIRCUMSTANCES USE ANOTHER PERSON'S LOGON

THE PROVIDER MUST NOTIFY DIDD IMMEDIATELY AT DIDD_Billing.ACR@tn.gov OF A CHANGE IN PERSONNEL.

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers

THIS SYSTEM CONTAINS PROTECTED INFORMATION.

Please remember to designate a Supervisor to have access to the adjustment/late bill module. There may only be one supervisor per agency.
 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403