State of Tennessee    Provider Claims Processing  

 

Department of Intellectual and Developmental Disabilities 
 

WARNING:   This is a Government computer application system and is the property of the State of Tennessee. It is for authorized use only. Any unauthorized use of this computer system and/or any attempt to gain unauthorized access thereto could constitute a violation of the Computer Crimes Act of the State of Tennessee. 

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News, Events and Announcements
Event  2) PCP IS NOW OPEN 
From  Tuesday, May 21, 2019 
To  Monday, May 27, 2019 
Details  PCP IS OPEN FOR CURRENT BILLING FOR MARCH 31, THRU MAY 11, 2019. IT IS ALSO OPEN FOR LATE BILLS AND ADJUSTMENTS FOR FEB 17, THRU MARCH 30, 2019.

IT WILL BE CLOSED TUESDAY MORNING, MAY 28, 2019 TO SWEEP CLAIMS THRU MAY 11, 2019 AND LOAD CALENDARS FROM MAY 12 TO MAY 18, 2019. IT SHOULD BE AVAILABLE AGAIN BY NOON CENTRAL TIME ON THE 28TH.

THE PCP Billing and TNCare Payment Schedule is available at http://tn.gov/didd/article/pcp-billing-and-tncare-payment-schedule

ALL BILLING, PAYMENT, AND PCP ACCESS QUESTIONS INCLUDING QUESTIONS REGARDING WAIVER, PATIENT LIABILITY AND FINGERPRINT/BACKGROUND INVOICE PAYMENTS SHOULD BE SENT TO DIDD_Billing.ACR@tn.gov PLEASE INCLUDE ALL PERTINENT INFORMATION INCLUDING AGENCY NAME, REGION, SERVICE INDIVIDUALS NAME AND SS#, SERVICE AND DATES OF SERVICE SO THAT WE MAY SERVE YOU MORE EFFICIENTLY

THERE MAY BE ONLY ONE LOGIN PER AGENCY DESIGNATED AS SUPERVISOR
EACH USER MUST HAVE THEIR OWN LOGIN ID AND PASSWORD. DO NOT SHARE LOGINS AND PASSORDS UNDER ANY CIRCUMSTANCE. TO REQUEST A CHANE IN LOGIN STATUS, DELETE A USER OR REQUEST A NEW USER, PLEASE SUBMIT A LOGIN OR CHANGE REQUEST SIGNED BY THE EXECUTIVE DIRECTOR TO DIDD_Billing.ACR@tn.gov 
 
Event  PROVIDER BACKGROUND & FINGERPRINT REIMBURSEMENTS 
From  Monday, April 1, 2019 
To  Friday, May 31, 2019 
Details Provider Background Reimbursements are being delayed from processing while DIDD addresses a system issue related to these reimbursements. We will provide updated information with anticipated payment date when the system issue is resolved.

PROVIDERS MAY NOT BILL FINGERPRINT/BACKGROUND CHECKS OR ANCILLARIES IN PCP. BILLING FOR THESE IS HANDLED BY THE DIDD CENTRAL OFFICE BILLING AND PAYMENT STAFF.

TO INQUIRE REGARDING A PENDING PAYMENT FOR FP/BKGD PLEASE WRITE DIDD_Billing.ACR@tn.gov.

PLEASE INCLUDE THE NAME OF YOUR AGENCY, THE AMOUNT OF EXPECTED PAYMENT AND SERVICE DATES.

DIDD_ Business.Services@tn.gov SHOULD BE USED TO SUBMIT BILLING DOCUMENTATION FOR FINGERPRINTS/BACKGROUND CHECKS.

Forms are available on the DIDD website under Providers - Forms and Tools - Office of Business Services.
Please submit any billing & payments issues or questions to DIDD_Billing.ACR@tn.gov Please include the agency name and 5 digit ID number in the subject line. 
 
Event  FOR ALL PCP ACCESS AND ISSUES PLEASE EMAIL DIDD_Billing.ACR@tn.gov 
From  Monday, October 8, 2018 
To  Saturday, February 29, 2020 
Details  FOR ALL PCP ACCESS, PCP ISSUES, AND PAYMENT ISSUES INCLUDING WAIVER SERVICES, PATIENT LIABILITY AND FINGERPRINT/BACKGROUND PAYMENTS PLEASE EMAIL DIDD_Billing.ACR@tn.gov

THERE MAY BE ONLY ONE LOGIN PER AGENCY DESIGNATED AS SUPERVISOR

Please consider the protected information that resides in PCP. Every login ID is an opportunity for a hacker to gain access. Truly, the only reason to be in PCP should be to enter billing. Please evaluate the need against the risk before submitting read only requests or staff requests for occasional users.

REMEMBER TO PERFORM DUE DILLIGENCE IN KEEPING THE INFORMATION IN PCP SECURE. YOUR PASSWORD AND LOGIN MUST NOT BE SHARED.

A PASSWORD MUST HAVE THE FOLLOWING CHARACTERISTICS

- Must be 8-10 characters long.
- Must contain at least one number, one upper case and one lower case letter, and one special character (a character that appears above a number on a key on the keyboard).
- Must not be a password the user has previously used in PCP in the past.
- Must not be in any way associated with the name or location of the Provider or the individual's name or initials.
- Must not contain sequential letters or numbers such as 123456789 or abcdefgh.
- Must not be a real name or word found in a dictionary.

Using an assigned or shared password is strictly prohibited.

PASSWORDS MUST BE UNIQUE, THE SAME PASSWORD CANNOT BE USED IN A DIFFERENT REGION OR ON A DIFFERENT ACCOUNT. YOU MAY NOT SIMPLY ALTER THE PASSWORD WITH A W,E, OR M, 1, 2 etc. OR ANY FORM OF THE AGENCY NAME OR NUMBER. WHEN PROMPTED TO CHANGE THE PASSWORD THE OLD PASSWORD MAY NOT BE KEPT.

Changing the password back to the default password (the one given when the account is set up) or any previous password is strictly prohibited.

WORDS, NAMES OR INITIALS are not to be used in passwords. Passwords shall not be names of persons or places; they shall not be words that can be found in a dictionary.


Each user must have their own login ID (their email address) and create their own UNIQUE password. A PCP user may never share the login ID, email address, or password with anyone else.

DO NOT UNDER ANY CIRCUMSTANCES USE ANOTHER PERSON'S LOGON

THE PROVIDER MUST NOTIFY DIDD IMMEDIATELY AT DIDD_Billing.ACR@tn.gov OF A CHANGE IN PERSONNEL.

LOGIN REQUEST AND CHANGE FORMS ARE AVAILABLE AT: http://www.tn.gov/didd/section/providers

THIS SYSTEM CONTAINS PROTECTED INFORMATION.

Please remember to designate a Supervisor to have access to the adjustment/late bill module. There may only be one supervisor per agency.
 
 
 
Citizens Plaza State Office Building
400 Deaderick Street
Nashville, Tennessee 37243-1403